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Publications
Why Forcing Survey Responses Destroys Your Data
Apr 28, 2025
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by
Jaime Valle
in
Blog
The Hidden Bias in NPS Surveys: Why Colour-Coding Can Distort Customer Feedback
Apr 25, 2025
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by
Jaime Valle
in
Blog
The Absurdity of Closed-Box-Only Return Policies: A Customer Experience Fail
Apr 5, 2025
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by
Jaime Valle
in
Blog
Is the Customer Always Right? Navigating the ‘Wrong Customer’ Dilemma
Feb 28, 2025
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by
Jaime Valle
in
Blog
Customer Service Segmentation: A Smarter Way to Allocate Resources
Feb 27, 2025
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by
Jaime Valle
in
Blog
Unlocking Customer Experience: A Strategic Approach to Business Success
Feb 23, 2025
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by
Jaime Valle
in
Blog
CX OriginsThe Ancient Roots of Customer Experience: A 4,000-Year Journey
Feb 8, 2025
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by
Jaime Valle
in
Blog
Rethinking Loyalty: Lessons from Comparing NPS with Actual Behaviour
Dec 29, 2024
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by
Jaime Valle
in
Blog
Are Discounts for New Customers Worth It?
Dec 14, 2024
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by
Jaime Valle
in
Blog
Feedback Bias: Navigating the Complexities of Honest Insights
Nov 17, 2024
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by
Jaime Valle
in
Blog
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