Explore Publications: Posts and Insights on Xperience 360

Publications

Are Discounts for New Customers Worth It?

Dec 14, 2024

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by

Jaime Valle

in Blog
Feedback Bias: Navigating the Complexities of Honest Insights

Nov 17, 2024

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by

Jaime Valle

in Blog
Revisiting the Apostles Model: Understanding Customer Behaviour in Today’s Context

Oct 5, 2024

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by

Jaime Valle

in Blog
Surveying for Compliments: The Bias in Customer Feedback

Sep 8, 2024

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by

Jaime Valle

in Blog
The Impact of Ambiguous Survey Questions: Ensuring Clear Data for Effective CX Insights

Aug 25, 2024

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by

Jaime Valle

in Blog
The Confusion Between NPS* and Satisfaction: A Missed Opportunity in CX Measurement

Aug 24, 2024

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by

Jaime Valle

in Blog
Bad Boys’ CX Ultimate Guide

Jul 27, 2024

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by

Jaime Valle

in Blog
Improving CX by listening to customers beyond surveys

Jun 22, 2024

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by

Jaime Valle

in Blog
The Hidden Cost of Outsourcing: How a Single Provider Can Ruin Your Customer Experience

Mar 16, 2024

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by

Jaime Valle

in Blog
The Critical Role of a Complaints Process in Enhancing Customer Experience

Jan 27, 2024

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by

Jaime Valle

in Blog