Explore Publications: Posts and Insights on Xperience 360

Publications

Is the Customer Always Right? Navigating the ‘Wrong Customer’ Dilemma

Feb 28, 2025

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by

Jaime Valle

in Blog
Customer Service Segmentation: A Smarter Way to Allocate Resources

Feb 27, 2025

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by

Jaime Valle

in Blog
Unlocking Customer Experience: A Strategic Approach to Business Success

Feb 23, 2025

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by

Jaime Valle

in Blog
CX OriginsThe Ancient Roots of Customer Experience: A 4,000-Year Journey

Feb 8, 2025

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by

Jaime Valle

in Blog
Rethinking Loyalty: Lessons from Comparing NPS with Actual Behaviour

Dec 29, 2024

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by

Jaime Valle

in Blog
Are Discounts for New Customers Worth It?

Dec 14, 2024

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by

Jaime Valle

in Blog
Feedback Bias: Navigating the Complexities of Honest Insights

Nov 17, 2024

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by

Jaime Valle

in Blog
Revisiting the Apostles Model: Understanding Customer Behaviour in Today’s Context

Oct 5, 2024

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by

Jaime Valle

in Blog
Surveying for Compliments: The Bias in Customer Feedback

Sep 8, 2024

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by

Jaime Valle

in Blog
The Impact of Ambiguous Survey Questions: Ensuring Clear Data for Effective CX Insights

Aug 25, 2024

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by

Jaime Valle

in Blog