Tag: CustomerExperience

  • Bad Boys’ CX Ultimate Guide

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    by

    Jaime Valle
    in

    Why Are You Here? When setting up a Customer Experience (CX) Programme, the first question you should ask yourself is: why? Why do you want to understand your customers’ needs and motivations? Now, don’t strain yourself trying to find the “correct” answer because—spoiler alert—there isn’t one! The only answer that matters is your own. And…