Tag: RetailLessons
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The Absurdity of Closed-Box-Only Return Policies: A Customer Experience Fail
Can anyone tell me what’s the point of a closed-box-only return policy? Because I can’t figure it out. I went to the shopping centre today, in search of a mouse. Nothing fancy, but I wanted to see one of those silent mice with a very quiet click that is less annoying to other people when…