Tag: ServiceEfficiency

  • Customer Service Segmentation: A Smarter Way to Allocate Resources

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    by

    Jaime Valle
    in

    We always talk about segmenting customers. It’s a very good idea to do that and to better understand what different actions and strategies to take for different types of customers with different types of needs, motivations, behaviours, outcomes, etc. And what about the customer segmentation from a Customer Service perspective? What would that look like?…